At Your Conveyancer we are continually seeking to improve the quality of the service we provide to our clients and we are conscious that the quality of our service is directly related to the extent of our investment in quality management systems and processes and most important of all in our people.
As a result of this, we have opened up our internal quality management systems and processes and our investment in our people to external scrutiny and audit with a view to seeking formal accreditation in these areas.
FSQS
FSQS is a supplier qualification system for the financial sector.
As the regulated environment becomes more complex, FSQS provides a standard and simple mechanism for collecting and managing supplier compliance assurance information across the sector.
FSQS is a common register of standardised, validated, structured and comprehensive vendor/third party information. A risk management tool that objectively assesses potential vendor risks, proportionally to products and services being provided and across areas of compliance. An efficient and effective means for third parties to provide their information to multiple banks and insurance clients.
FSQS helps introduce responsible business practices, through due diligence and collaborative with multiple financial institutions within a regulated sector.
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ISO 27001
ISO 27001 is the auditable internationally recognised standard which defines the requirements for an organisation's Information Security Management System (ISMS).
Like all solicitors, Your Conveyancer holds a great deal of extremely sensitive client data which is constantly open to threats from various sources such as:
- Faulty hardware, buggy software or computer viruses
- Fire or flood which can destroy the computers that hold the information
- Hackers or other unscrupulous parties who can steal information
As many high profile cases have shown, loss of information can have potentially disastrous consequences for businesses and for their clients.
The ISO 27001 standard is designed to ensure that businesses have the tools to ensure the availability, integrity and confidentiality of the information that is vital to them and to their clients.
Your Conveyancer is delighted to have achieved our ISO 27001 certification in September 2010 after a certification period of just 6 months - the average is 18 to 24 months.
Achieving this standard demonstrates to our clients that, at Your Conveyancer, we take information security extremely seriously and take great steps to deliver our services to our clients professionally and securely.
We believe that we are the only legal practice in Scotland to have achieved all three of these exacting ISO quality standards. By adopting these standards we have demonstrated our commitment to delivering a high quality, secure and customer focused service to our clients.