At Your Conveyancer, we work closely with our introducers, offering a conveyancing service that is specifically designed for them and their customers. With the provision of an integrated service and our e-zone we support and enhance both the brand of our introducers and their relationship with their customers.
We provide all of our business introducers with:
- A dedicated Account Manager giving you any advice or support you may need.
- A dedicated conveyancing team who look after your customers.
- Access to e-zone, our secure online platform, which gives you visibility and control of your cases and enables you to obtain instant quotes, instruct cases, track cases and obtain management information from any device, from any location, at any time.
- Regular email and SMS text updates which keep you up to date on what is happening in your customers’ cases at all times.
- Training on the conveyancing process to help you promote to and increase conversion of conveyancing leads from your customers.
- Customer satisfaction monitoring. We ask all of our clients to complete an online customer satisfaction survey on completion of their transaction and we share the results with our introducers.
We also provide your customers with access to Pro@ctive, our secure digital platform, which gives our clients more choice and control in the way that they choose to interact with us and puts them in control of their transactions.